“Gentlemen: I am writing to commend you on…staff members with whom we dealt this week concerning a leak in the basement of our home.
Jason Marcus, your estimator, arrived when he said he would, gave our basement and exterior a thorough inspection and sat down with my wife and me afterwards and explained what was causing the leakage problem and what he felt would be the best way to remedy it.
He was competent, knowledgeable and very pleasant to deal with- a real credit to your business…
Thank you again gentlemen. And best wishes for continued future success.”